Summary: We offer a 7-day money-back guarantee on all digital products, no questions asked. Custom development projects follow the terms in your individual project agreement. Charges on your statement appear as "HORIZONGROUP" or the payment platform name (e.g., Stripe, Kiwify).
1. 7-day money-back guarantee — digital products
We want you to be satisfied with every purchase. If any digital product (course, guide, template, tool, or software) does not meet your expectations, you may request a full refund within 7 (seven) calendar days from the date of purchase — no questions asked.
This guarantee complies with the Brazilian Consumer Protection Code (Código de Defesa do Consumidor, Art. 49), which grants consumers the right to withdraw from any purchase made outside a physical store within 7 days of receipt.
How to request a refund
- Send an email to contact@imhorizongroup.site with your purchase details: order number or transaction ID, the email address used for the purchase, and the product name.
- We will acknowledge your request within 1 business day.
- The refund will be processed within 5 business days of confirmation.
- The refund will be issued to the same payment method used for the original purchase.
- Depending on your bank or card issuer, it may take an additional 5–10 business days for the credit to appear on your statement.
2. Subscription products
If you purchase a subscription-based product (monthly or annual access):
- Cancellation: you can cancel at any time by emailing us or through the platform where you subscribed. Cancellation takes effect at the end of the current billing period — you retain full access until then.
- First payment: the 7-day money-back guarantee applies to your first payment only.
- Subsequent payments: no refunds are issued for renewal payments. If you wish to stop being charged, cancel before your next billing date.
- Annual plans: if you cancel an annual subscription within the first 7 days, you receive a full refund. After 7 days, no partial refunds are issued for the remaining months.
3. Custom development projects
Custom projects (app development, platform builds, automation systems) are governed by individual project agreements signed between you and Horizon Group. Refund and cancellation terms for custom work are defined in those agreements and typically include:
- Milestone-based payments with defined acceptance criteria.
- Cancellation fees proportional to work already completed and delivered.
- Specific deliverable review and approval processes.
If no project agreement is in place, the 7-day guarantee applies to any initial deposit or advance payment.
4. When refunds may not apply
We reserve the right to decline a refund request in the following situations:
- The request is made after the 7-day window has closed.
- Evidence of abuse of the refund policy (e.g., repeated purchases and refund requests for the same product, or downloading/consuming the entire product before requesting a refund).
- The product was purchased with a promotional or non-refundable offer, clearly marked as such at the time of purchase.
5. Results disclaimer
Our digital products provide educational content, frameworks, tools, and strategies. Results are not guaranteed. We do not promise specific outcomes, income, or success. Individual results depend on many factors beyond our control, including your effort, experience, and circumstances. A refund request based solely on not achieving specific results will still be honored within the 7-day guarantee window.
6. Chargebacks and disputes
We strongly encourage you to contact us directly before initiating a chargeback or dispute with your bank or payment provider. We resolve most issues within 1–2 business days.
If a chargeback is initiated without prior contact and is found to be unjustified, it may result in:
- Suspension of your account and access to all Horizon Group products.
- Collection of the disputed amount plus any fees incurred.
If you don't recognize a charge from "HORIZONGROUP", "HORIZON*", or a payment platform on your statement, please email contact@imhorizongroup.site — we'll help you identify the transaction immediately.
7. Contact
For refund requests, billing questions, or unrecognized charges:
Horizon Group
Icaro Coutinho Pereira · CNPJ 46.771.607/0001-76
Email: contact@imhorizongroup.site
Website: imhorizongroup.site
We aim to respond to all refund requests within 1 business day.